Learning about UX leadership from Jared Spool
Who is Jared Spool?
Jared Spool is a prominent figure in the field of user experience (UX) design and research. Renowned for his expertise and insight, Spool has been a driving force in understanding and advocating for user-centered design. Together, Leslie Jensen-Inman and Jared Spool are Co-CEOs of Center Centre, a leading consultancy specializing in website and product usability. Spool's work extends to writing, teaching, and speaking globally on topics of UX design and strategy.
His contributions have significantly shaped the landscape of UX, making him a respected and influential voice in the design community. He also organizes the Leaders of Awesomeness Community, where UX leaders come to share, reflect, and grow. He is known for his practical approach to UX design, blending real-world experience with a deep understanding of the theoretical aspects of the field.
On UX Leadership
Jared Spool elaborates on the essence of UX leadership. He clarifies that leadership transcends official titles; it’s about having a vision and followers. A UX leader isn’t defined by their role in the company hierarchy but by their ability to spot problems, envision improvements, and inspire change.
For example, a designer recognizing and addressing inefficiencies in design processes exemplifies leadership. Key to becoming a leader is the passion for change and the ability to rally followers around a shared vision.
However, leadership also demands developing skills beyond those of an individual contributor, such as stakeholder communication and outcome focus. These skills can be learned, similar to other professional competencies. You can see my past article on drafting UX competencies for teams.
Actionable Insights
Vision is Key: Develop a compelling vision for a better future in your UX domain.
Recognize and Address Problems: Identify inefficiencies or areas for improvement in your current work processes.
Foster Followership: Communicate your vision effectively to inspire others to follow and support your ideas.
Passion for Change: Cultivate a strong passion for changing the status quo in UX practices.
Skill Development: Acquire and hone skills in stakeholder communication, storytelling, and focusing on outcomes beyond your individual contributor skills.
Learn Continuously: Seek resources like relevant books and articles to enhance your leadership and UX skills.
