2024 in Review
2024 was a year of validation, a year that reinforced what I've always believed: thoughtful design isn't just about interfaces—it's about making systems work better for everyone. We've made significant strides, and it's a testament to our collective efforts.
This year marked my transition into civic tech, where I've seen firsthand how human-centered design can transform government services. The shift reinforced something crucial: when we prioritize accessibility and ethics in design, we create systems that genuinely serve everyone.
Together, we've achieved significant milestones in civic tech this year, from spearheading service design initiatives to advocating for ethical AI. These collective efforts have paved the way for more accessible and equitable systems in 2025. Here's to our shared success!
Key moments that shaped our impact:
Leading service design initiatives at MO to improve internal and external customer experiences with government services.
Completing MIT Sloan's AI Strategy program while championing ethical AI adoption.
Contributing to multiple panels and discussions on algorithmic integrity and inclusion.
Mentoring the next generation through RUXSTARS and community programs.
As we look towards 2025, we see a year of growth and scaling our impact on government services. We're committed to ensuring that ethical AI adoption and inclusive design remain at the forefront. Because when we design systems with everyone in mind, we create better outcomes for all.
To all of you who are tirelessly working to make technology more accessible and ethical, I want to express my deepest gratitude. Your work is more important than ever, and it's making a significant difference.
