How can you better track and manage pharmaceutical waste?
Role: Research, UI & UX Design
The majority of medical waste generated in the U.S. is regulated at the state and local level, so medical and pharmaceutical waste needs to be managed in a way to ensure staff’s safety and client organization’s regulatory compliance.
Waste is collected into barrels in warehouses before being removed for processing or disposal. Much of the tracking process was manual with no concrete to track. The process to check waste information can also take a prolonged length of time if not properly listed and requires much waiting and conversing between warehouse staff and administrators and procurement staff. Veolia was looking for a way to better track waste and processing windows, tie them to client accounts, shorten response time, and package it in a way to become a service to clients.
Kicking off the project, we met with Veolia staff and ran a design thinking session to map out the waste disposal process and indicate pain points and opportunities for improvement. After conducting a vision board exercise, we drafted initial personas and defined our MVP. For this iteration the key personas were those of the warehouse staff and medical database admins.
After mapping user flows for our two key personas with the team, we had a wireframe co-design session to plan out layout and functionality.
Working with the Veolia marketing team, we were able to style the application to match the company’s updated digital branding and style guides.
The MVP app allowed for easier communication between warehouse workers and database admins in the event of processing waste items not already in a client’s database listing. It also allowed staff to process waste and clear warehouse storage faster. Procurement staff are able to better track the status of waste and perform proper charge-backs and crediting. Warehouse staff can better track waste volume and dates for processing.
Since the launch of the SortSafe application, it has won an internal “Enhance Digital Workplace” award and recognition from Veolia global. The success of this app has encouraged Veolia North America to continue to back and advocate for its internal innovation initiative.